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ITML>CRM

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CRM simply refreshing!

The ITML > CRM system offers a unique combination of a web-based CRM system and a high level of SAP R/3 integration. There is no separate data storage in the ITML > CRM, contrary to the other systems on the market. The user merely needs an internet browser to be able to access all the functions of the CRM application.

What is special about the ITML > CRM solution?

The advantages of ITML > CRM at a glance:

100 % SAP technology (but no SAP CRM required)
No additional hardware required (based on SAP ERP)
No interface required (all ERP and CRM data directly accessible)

Your benefits from ITML > CRM:

Central address data for customers, prospects and all involved companies and persons with all attributes for efficient and holistic marketing
Budgeting (yearly and on a rolling basis) to allow planning and controlling of the activities in the marketing mix
Efficient campaign management to make sure that your campaigns can be carried out in a focused manner and without any effort being wasted
Integrated lead management for optimum preparation of the collaboration with Sales

Comprehensive details on the customer or prospect (addresses, campaigns, opportunities, activities, documents, quotations, orders, open items, complaints, etc.)
Sales processes involving field sales force with weekly planning, sales call reporting, sales pipeline management, mobile sales, etc.
100% integration of in-house sales with information functions (prices, stocks, etc.) incl. preparation of quotations, order processing (incl. variant configuration)
360 degree view of the customer as well as of data from the areas of Marketing and Service

Access to all service-related master data such as installed base, materials, equipments, maintenance contracts, sales orders, etc.
Process-oriented mapping of field service, maintenance work, repairs, complaints, returns, etc.
Integration of all areas, e.g. call center for accepting service requests, dispatch center for dispatching service engineers with graphic planning table, engineers with mobile offline solution for reporting times, materials, fault codes, travel expenses, etc.
Consistent and integrated: 100% of the data in SAP ERP

100% SAP integration
No duplicate data storage
Use of release-proof BAPIs for posting the data
No interfaces to SAP required since already integrated
Use of your existing hardware (simply import transports and off you go)
Integration with Outlook and Notes
Very user-friendly - great usability

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